FAQs
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. From there, expect 15-18 days for delivery — in rare cases up to 35, depending on customs and logistics. You'll get tracking info by email the moment your order ships.
Q: What's your return policy?
A: If something's not right, you have 14 days from delivery to request a return. Reach out to us first at earthlings@marsone.ai — we don't accept returns sent without a prior request. Arrived damaged or wrong? Send us photos within 14 days and we'll sort it out, replacement or refund.
Q: Are your products safe? Any certifications?
A: Every product is manufactured in the USA under strict quality standards — most are Non-GMO, vegan-friendly, and free from artificial fillers (check each product page for its specific certifications). These are dietary supplements, not medicine — statements haven't been evaluated by the FDA, and none of our products are intended to diagnose, treat, cure, or prevent disease.
Q: Do you ship internationally?
A: Yes, Captain — we ship worldwide. Delivery times vary by destination. Import and customs taxes, if applicable, are the buyer's responsibility.
Q: How do I contact support?
A: Email us anytime at earthlings@marsone.ai. We read every message — a real human on the other end, not a bot.
Q: Is there a subscription option?
A: Yes — subscribe and save. Get your favorite MarsOne products delivered on your schedule with a recurring subscription. Set your frequency, skip or cancel anytime. Details available at checkout.
Q: Can I change or cancel my order after placing it?
A: Orders are processed fast — within 1-3 business days — so reach out to earthlings@marsone.ai as soon as possible if you need to make a change. Once it's shipped, we can no longer modify it.
Q: What if my package gets lost or stuck at customs?
A: Import/customs taxes, if applicable, are the buyer's responsibility. If your tracking hasn't updated in a while or something looks stuck, email earthlings@marsone.ai — we'll look into it with you.